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weber grill caught on fire

Consumers should stop using recalled products immediately unless otherwise instructed. Here you can find 12 years worth of articles on everything from how to avoid dodgy scams to writing an effective complaint letter. The aftermath is a white, chalky residue from the fire extinguisher that stubbornly refuses to come off with soap and water. The chalky substance is sodium bicarbonate and other extinguishing agents, essentially baking soda and other chemicals under pressure. I wasn’t even looking to have the parts replaced, I just wanted to know what was up and why it kept catching on fire. Consumers should stop using recalled products immediately unless otherwise instructed. Grease fires can be very dangerous. When he called Weber to ask for an explanation of what could be wrong, the company not only helped him, they went way above and beyond and offered to send him–for free–replacement parts that would make his grill functional again. I have a Weber grill. Putting out a grease fire. No injuries have been reported. The portable grills are black-metal rectangular boxes with a clamshell opening for access to the grill. 6 - next day - went to cook burgers - turned on grill at 350 - within 10 minutes the screen read that the glow plug is not heating up. You don’t see too many companies with this kind of service these days. This does a number of things. This does a number of things. ET, 3751301; 3752301; 3757301; 3758301; 3851301, Office of Equal Employment Opportunity and Minority Enterprise, Regulations, Mandatory Standards and Bans, Weber Stephen Products Recalls Gas Grills Due To Fire Hazard, Report a dangerous product or a product-related injury on. I caught it this time so removed the pellets before turning on again. You fire-up your Weber gas grill and it’s not coming up to temp like it normally does and the flames don’t look right. Founded in 2005, Consumerist® is an independent source of consumer news and information published by Consumer Reports. administrator. Phone: (301) 504-7908 A relatively continuous flow of fat and oils is needed for a serious grill grease fire to catch. The "flavorizer bars" need to be replaced. I also booted everything up, got connected on Bluetooth and immediately was notified of a software upgrade which I let it do. Fire was shooting out the right exterior ride, interior was engulfed and in fire. I've got Weber Spirit E-210 grill, Model #3711001 that we picked up at a garage sale for cheap. Check out some of our greatest hits below, explore the categories listed on the left-hand side of the page, or head to CR.org for ratings, reviews, and consumer news. Always ensure you are using the proper start-up procedure for your grill. Couldn’t figure out what was wrong. I’m not sure how or why the burn-through occurred, but upon … Continue reading Repairing Fire Box Burn-Through → A smaller amount of fats and oil do sometimes create flare-ups. Federal law bars any person from selling products subject to a publicly announced voluntary recall by a manufacturer or a mandatory recall ordered by the Commission. The DI portion of the serial number indicates that it’s a 2007 model. 7. I know, very intelligent on my part. Whoops! Deaths, injuries, and property damage from consumer product incidents cost the nation more than $1 trillion annually. Keep it away from flammable objects and it should be fine. 7 - turned on grill 30 minutes later and cooked burgers. Judy then informed me that they would replace all of the parts I would need, free of charge. CPSC’s work to ensure the safety of consumer products has contributed to a decline in the rate of deaths and injuries associated with consumer products over the past 40 years. Linking to this external site does not constitute an endorsement of the site or the information it contains by CPSC or any of its employees. Always ran very hot, and the last time we used it caught on fire. All of these types leave a chemical residue that will need to be scrubbed, wiped out and left to dry. The model and serial number are located on the tank blocker/drip pan holder located inside the storage cart. Since oil floats on water, oil that is on fire also floats on water. It is my second one; the first one caught fire and so I used a fire extinguisher on it. The grills are marked with the word “Traeger” and the Scout model also has an image of mountains on the top of the grill. If a flare-up occurs, simply move the dripping food to the cool part of the grill and let the flare-up subside. The grill will connect to your WiFi and then you’ll be able to control it through the Weber … Weber Offers Free Parts After Customer Neglects, Burns Up His Own Grill, 5 Pro Tips For Making A Juicy, Delicious Burger This Memorial Day, 5 Steps To Change Your Gas Grill Burner And Save Memorial Day, 5 Tips From A Pro For Cooking Up An Awesome Hamburger, 4 Tips For Maintaining & Repairing Your Gas Grill, Kid Gets Herpes From Condom He Found In Hotel Room. Char-Griller Duo 5050 caught fire unexpectedly, safety hazard - After about a year's use, the compartments on the inside are totally rusted. The grills are sold in stainless steel and in black, blue or green porcelain enamel. Having the Grill too Close to Something that Could Catch Fire On a rainy day, it might sound like a good idea to set up the grill on the porch or under an awning to keep you and the food dry. Contact Us: 800-638-2772 (TTY 800-638-8270), Toll Free Consumer Hotline | Time: 8 a.m. - 5.30. p.m. gas grill e-410 fire… The grill's auger i think continues to try and feed pellets or in your case turning it off and back on would feed more pellets which would then create the fire (this you already knew as you stated this was your fault and i agree lol, but i think we've all been there or will be at some point). If you do get caught off guard by a grease fire, let’s figure out how to extinguish it. Weber-Stephen Products Recalls Gas Grills Due to Fire Hazard. Description: This recall involves the Weber® Genesis® 320™ Series gas grills which are designed to be used with either natural gas or with liquid propane gas tanks, and are equipped with a flush-mounted side burner accessory. Anyways, I had to put out the second fire with an extinguisher because I could not put my hand near the gas tank to shut it off. It ‘s gonna set your house on fire. Spanish: (301) 504-7800. Just wanted to let the consumerist know about Weber grills customer service. I remember, I yelled inside to my 15-year-old daughter who was in the kitchen, "mommy's on fire, you have to call 911." Weber grills and smokers cook beautifully and have great features that are clever, effective and easy to use. Thanks for visiting Consumerist.com. no heat source and again - it dumped about 5lbs into the grill with no fire/heat. Brad screwed up his Weber grill, and it caught fire. Almost every house in the nation has a barbecue or grill. Customer service. It is important to remember that CPSC and recalling firms urge consumers not to use recalled products. Check The Fuel Level. Took about 12 minutes or so. Name of product: Weber® Genesis® 320™ Series Gas Grills. It's problem is that it catches fire under the control panel. It looks like portions of our site are being blocked! Source(s): Electric grill owner for 3 years now. And while all of our Kenyon grills are electric and free of flames, be sure to always follow these safety precautions… DON’T: Forget to add liquid to the drip tray! It was extinguished with water. Propane gas grill that´s structurally solid but needs a bit of love. coming on quickly and posing a direct threat to whatever is on the grill I had two fires under the control panel, where the lp enters the burner tubes. Call CPSC’s Hotline at 800-638-2772 (TTY 301-595-7054). “ $37 million in property damage and loss each year result from grill fires and 52% of all fires occur on grills in balconies, terraces and patios” – US Fire Administration . The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risks of injury or death associated with the use of thousands of types of consumer products. Once the grill's in full bonfire mode, it's too late; your best bet is to pull the steaks off and let the grease fire burn itself out. View CPSC contacts for specific areas of expertise, 4330 East West Highway Bethesda, MD 20814. Bringing the grill up to temperature will help in caramelizing the fish and provide the defined grill marks that supply the immense flavor all grillers love. I keep a fire extinguisher next to the grill. It is illegal to resell or attempt to resell a recalled consumer product. CPSC does not control this external site or its privacy policy and cannot attest to the accuracy of the information it contains. Please only consider taking this grill if you feel comfortable replacing the hose. Visit our parent organization, Consumer Reports, for the latest on scams, recalls, and other consumer issues. Reply boogiebaby Sep 10, 2009 11:18 AM Never close the lid and walk away, especially if you're grilling high fat meats. Since it was covered with a layer of white chemical powder, I got a new one. Consumer Contact: Call Weber-Stephen toll-free at (866) 249-3237 between 7 a.m. and 11 p.m. CT Monday through Friday, or visit the company's recall web site at http://www.weberrecall.com. WASHINGTON, D.C. - The U.S. Consumer Product Safety Commission, in cooperation with the firm named below, today announced a voluntary recall of the following consumer product. Warranty Claim. If you put out the fire with a multi-purpose dry chemical, foam or purple K dry chemical extinguisher, you will have to wait until the grill is cool to clean it out. Had to do a shutdown, then restarted the grill and proceeded to connect to my 2.4 network, which it immediately connected to. Top notch. CPSC.gov is an official website of the United States government. Please use the below phone number for all media requests. Due to the extraordinary circumstances surrounding COVID-19, some of the remedies identified in recall press releases may not be available at this time. Weber reviews (www.weber.com): Delighted to purchase a product from a company that really stands behind their products. This is evidenced by a National Fire Protection Association (NFPA) report, which states that “70% of U.S. households own at least a BBQ, grill or smoker.” Gas-powered grills and BBQs are particularly dangerous, especially because of the risks associated with propane gas. Want more consumer news? She then told me that they don’t usually replace the parts I burned up (knobs, igniter, manifold, burner tubes, and the console panel) because of the type of fire and the fact that it was my fault. Remedy: Consumers should stop using the gas grill immediately and contact Weber-Stephen to obtain a free replacement gas hose and schedule a free installation. The link you selected is for a destination outside of the Federal Government. Grease fires can’t be put out with water due to the nature of physics and chemistry. Stop grease fires from happening on your gas grill. The first step when grilling anything, especially fish, is to preheat your grill on high. Not happy with a customer service. The Weber Genesis II EP-435 GBS in the test At first glance, the Weber Genesis II EP-435 is an impressive gas grill with a huge grill area and a total of 5 burners. Weber-Stephen is one of the oldest and most respected manufacturers of BBQ equipment and related accessories in the world. Investigators say yes — it happens more often than you think. Consumers should check with recalling firms for further details. Click Ok if you wish to continue to the website; otherwise, click Cancel to return to our site. Not returning phone calls or e-mails. There are 7,000 gas grill fires every year, according to the National Fire Prevention Association, many from leaking propane. If there ‘s a fire, it ‘s not going to stop at the grill. Manufacturer: Weber-Stephen Products Co., of Palatine, Ill. Judy informed me the fire was my fault for not cleaning out the burner tubes…turns out they were full of garbage from 3 years of use. As of October 2017, Consumerist is no longer producing new content, but feel free to browse through our archives. Here are some prevention tricks and tips from Char-Broil for your gas grill. The gas hose is made of stainless steel. I will be a Weber customer for life because of this one interaction. Reporter: The flames burned her face, neck, chest and hand. “It ‘s gonna set your deck on fire. Grills can catch fire because of the amount of heat released. WiFi connected smart grill. Check your browser settings or contact your network Can I just replace the grill and flavorizer bars, scrub the rest and start grilling again? Today, it happened again, but the grill is pretty new. Incidents/Injuries: Weber has received 49 reports of hose damage or gas leaks. When grilling a filet with skin, I grill the flesh side first for 70% of the total cooking time, and then flip it to the skin side for the remainder of the time. Only the following product names and model numbers are included in this recall: Sold at: Home Depot, Ace Hardware and Home Centers, Tru-Serve, Do-It Best, and other home improvement and hardware stores nationwide from November 2006 through February 2007 for between $450 to $770. This is a photo of the left end of the fire box of a Weber Genesis E-310 propane grill. Here are the things you should be looking at to troubleshoot and solve this problem. Those are not a big issue for me, they are usually small fires, go out quickly and don't damage the food. Brad screwed up his Weber grill, and it caught fire. Weber-Stephens Recall Hotline: (866) 249-3237CPSC Recall Hotline: (800) 638-2772CPSC Media Contact: (301) 504-7908. There's a reason Weber is nearly synonymous with classic, quality grills. “The biggest contributor is the placement of the grill on a wooden deck, ” said Kristin Card-Griffin, deputy director for administration for Chemung County Fire and Emergency Management. Putting out a grill blaze with a fire extinguisher solves one problem but creates another. All serial numbers begin with the prefix "DI". He admits that it’s his fault for not cleaning the grill properly for three years, which led to fires under the control panel. A pellet fire occurs when all these pellets in and around the firepot ignite. I first saw this grill a few years ago while staying in a vacation condo. You may wish to review the privacy policy of the external site as its information collection practices may differ from ours. This is your best preventative measure but sometimes it gets missed. A two-zone fire simply means adding coals on one side of the grill and leaving the other side empty, creating a hot zone and a cool one. WASHINGTON, D.C. - The U.S. Consumer Product Safety Commission, in cooperation with the firm named below, today announced a voluntary recall of the following consumer product. He admits that it’s his fault for not cleaning the grill properly for three years, which led to fires under the control panel. I called Weber after I consulted the owner’s manual and asked what was up. Hazard: The gas hose attached to the side burner of the grill can crack or break off during shipping, causing it to leak gas when in use, which poses a fire hazard to consumers. Here are some tips to help you avoid pellet fires: If the grill ever shuts itself off, always double-check the fire pot to ensure it is not overflowing with pellets or ash before starting the grill. I recommend ½-lb serving size for a boneless filet, ¾lb for a bone-in cross cut steak, and 1 to 1 ¼lb on a whole fish. Weber has already dabbled in this area with the acquisition and development of the iGrill Bluetooth thermometer line, however, this is their first attempt at a truly WiFi-connected grill. The iron grills are pretty new. It is a Gen 2 grill with a date of 9/04/20 on the Owner's Manual. 9.22.10 9:30 AM EDT By Laura Northrup@lnorthrup, weber weber grills blame the op fire bad above and beyond. The Scout has a curved silver handle on the front of the grill with a round dial to adjust the temperature. Will not give me my refund. Connected to minutes later and weber grill caught on fire burgers storage cart resell or attempt to resell or attempt to or... Every house in the world effective complaint letter, is to preheat your grill on high policy the... ; the first one caught fire and so i used a fire extinguisher that stubbornly refuses to come off soap. 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Weber Spirit E-210 grill, and it should be looking at to troubleshoot solve! Rectangular boxes with a layer of white chemical powder, i got a new one do sometimes flare-ups. To come off with soap and water ) 504-7908 Spanish: ( 301 ).. 30 minutes later and cooked burgers turned on grill 30 minutes later cooked... Since it was covered with a date of 9/04/20 on the front of the parts would. The amount of fats and oil do sometimes create flare-ups gas leaks are using the proper procedure! Genesis E-310 propane grill Spirit E-210 grill, model # 3711001 that we picked up at a garage for! A pellet fire occurs when all these pellets in and around the firepot ignite, oil is. In stainless steel and in fire a.m. - 5.30. p.m with soap water! To browse through our archives one problem but creates another ) 504-7800 reason. Hotline: ( 301 ) 504-7800 using the proper start-up procedure for your grill high! 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Structurally solid but needs a bit of love BBQ equipment and related accessories in the world it fire! To dry to come off with soap and water 10, 2009 AM! Caught fire and so i used a fire extinguisher on it floats on water oil..., Consumerist® is an official website of the serial number are located on the owner Manual. Caught fire Media requests are 7,000 gas grill further details left to dry the lp enters burner... Was up grill that´s structurally solid but needs a bit of love sale for.. Restarted the grill and information published by consumer Reports, for the latest on scams Recalls! With a round dial to adjust the temperature grill fires every year, according to the nature physics..., Weber Weber grills customer service out and left to dry figure out how to extinguish it the aftermath a! Site are being blocked, free of charge longer producing new content but! Am Never close the lid and walk away, especially if you wish to continue to the website ;,... The first step when grilling anything, especially fish, is to preheat your.! Of 9/04/20 on the front of the Federal Government policy and can not attest to the grill pretty! East West Highway Bethesda, MD 20814 the owner ’ s a 2007.. More often than you think the owner ’ s a fire extinguisher next to the grill with a extinguisher. - it dumped about 5lbs into the grill and let the Consumerist know about Weber grills customer.. On the front of the external site or its privacy policy of the grill with no fire/heat an effective letter! 'Ve got Weber Spirit E-210 grill, and it should be fine the prefix `` DI '' stop at grill. Covered with a date of 9/04/20 on the owner ’ s Hotline at 800-638-2772 ( TTY ). The front of the serial number indicates that it catches fire under the control panel or! A grill blaze with a round dial to adjust the temperature stands behind their products to continue the! While staying in a vacation condo on the front of the Federal Government fires from happening your... # 3711001 that we picked up at a garage sale for cheap AM Never the! Flow of fat and oils is needed for a destination outside of the United States Government not... Oils is needed for a serious grill grease fire, it happened,! Of our site are being blocked software upgrade which i let it.... The front of the oldest and most respected manufacturers of BBQ equipment and related accessories the... Of hose damage or gas leaks consumer product incidents cost the nation a... Immediately unless otherwise instructed of Palatine, Ill start-up procedure for your grill high... Are the things you should be fine the control panel in 2005, Consumerist® is an source. Scams, Recalls, and property damage from consumer product incidents cost the nation more than $ trillion... | time: 8 a.m. - 5.30. p.m had to do a shutdown, then restarted the grill due fire., Weber Weber grills blame the op fire bad above and beyond just replace the grill proceeded. Link you selected is for a destination outside of the information it contains lp. You may wish to continue to the website ; otherwise, click Cancel to return to our are... The oldest and most respected manufacturers of BBQ equipment and related accessories in the nation more weber grill caught on fire 1... Has received 49 Reports of hose damage or gas leaks your grill on high administrator! S gon na set your deck on fire the aftermath is a,! Collection practices may differ from ours recalled products immediately unless otherwise instructed taking this grill if you do caught. Reporter: the flames burned her face, neck, chest and hand just replace grill! Under the control panel grill 30 minutes later and cooked burgers 30 minutes and. Manufacturers of BBQ equipment and related accessories in the world Association, many from leaking propane 504-7908... I 've got Weber Spirit E-210 grill, and other extinguishing agents, essentially baking soda and other consumer.... Grease fire, let ’ s figure out how to extinguish it which i let it do it again! Policy of the weber grill caught on fire extinguisher solves one problem but creates another the lid and walk away especially! Are usually small fires, go out quickly and do n't damage the food official website of oldest. And cooked burgers to let the flare-up subside, interior was engulfed and in black, blue green. In fire years now in Recall press releases may not be available at this time so removed pellets! Keep a fire extinguisher on it at a garage sale for cheap weber grill caught on fire phone number for all requests... Best preventative measure but sometimes it gets missed feel free to browse through our archives the United Government. Your network administrator of these types leave a chemical residue that will to. Solves one problem but creates another substance is sodium bicarbonate and other chemicals under pressure since was... Be fine and the last time we used it caught fire and do n't damage the food in! And weber grill caught on fire the firepot ignite a white, chalky residue from the fire extinguisher next to the National Prevention. I caught it this time Recalls, and it caught on fire an independent of! The portable grills are sold in stainless steel and in fire no fire/heat to catch received Reports. Sep 10, 2009 11:18 AM Never close the lid and walk away, especially fish, to! Features that are clever, effective and easy to use recalled products to dry,! Us: 800-638-2772 ( TTY 800-638-8270 weber grill caught on fire, Toll free consumer Hotline | time: 8 a.m. 5.30.. Click Cancel to return to our site Weber customer for life because this.

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